The Salvation Army UK Territorial Headquarters – New Office Catering Feasibility

The Salvation Army UK Territorial Headquarters is moving from Elephant & Castle to a new site on the grounds of William Booth Training College, Denmark Hill, with a completion date for the development scheduled for the third quarter in 2023.

The new building will include a café, located on the ground floor, adjacent to the building’s main reception. The new café will be both a workplace catering facility for staff/ building occupants as well open to the public.

Montfort Catering Consultants have been supporting The Salvation Army undertake a café feasibility study to determine the future requirements for the café and wider catering facilities within their new UK Territorial Headquarters in Denmark Hill.

Our catering consultancy support and advice in relation to the catering feasibility has included developing the operational concept as well as developing the employee and general public catering demand and associated business case for catering within their new UK Headquarters. Given the prominent location adjacent to Denmark Hill Railway Station and the high levels of commuter footfall we have also supported in determining the most appropriate food service management model to optimise the commercial potential while ensuring that the catering is culturally sympathetic and customer centric.

We have further undertaken an informal market engagement and full catering tender exercise to identify and appoint a relevant catering partner.

Advice and support has included:

• Market & environmental analysis.
• Workplace catering financial planning, demand & business potential.
• General public café demand & financial potential.
• Café operational concept.
• Operating model & management approach.
• Informal market engagement.
• Catering tender management.